CONTACT INFORMATION POLICY

Last updated: July 15, 2026

This Contact Information Policy explains how customers may communicate with PaperNest regarding orders, products, returns, refunds, shipping, website use, and formal notices.

1. Business Information

Business name: PaperNest
Website: papernest.site
Email: support@papernest.site
Phone: (437) 999-6723

Business address:
46 Lester Ave
York, ON M6M 1W2
Canada

PaperNest was established in 2022.

2. Customer Service Inquiries

Customers may contact us regarding:

• Product information
• Order status
• Shipping and tracking
• Address corrections
• Order cancellations
• Returns and refunds
• Damaged products
• Incorrect products
• Payment questions
• Website issues
• Policy questions

Email is the recommended contact method for order-related requests because it allows customers to provide order details, photographs, and supporting information.

3. Information to Include

For faster assistance, include:

• Your full name
• Your order number
• Your order email address
• The product involved
• A clear explanation of the issue
• Relevant photographs or screenshots
• Your preferred resolution, when applicable

Do not send complete credit card numbers, passwords, or sensitive banking information by email.

4. Order Changes

Requests to cancel an order, update a delivery address, or modify order details should be submitted as soon as possible.

We will make reasonable efforts to complete the requested change, but we cannot guarantee changes after an order has entered processing or shipment.

5. Returns and Refunds

Return requests must be submitted within 30 days from delivery.

Customers should contact support@papernest.site before returning any product. Return instructions and the approved return method will be provided after the request is reviewed.

6. Damaged or Incorrect Orders

Reports concerning damaged, defective, incomplete, or incorrect products should include clear photographs of:

• The product
• The packaging
• The shipping label
• The damaged or incorrect area

This information helps us review the request and provide an appropriate resolution.

7. Formal Notices

Legal notices or formal business correspondence may be sent to:

PaperNest
46 Lester Ave
York, ON M6M 1W2
Canada

A copy may also be emailed to support@papernest.site.

8. Communication Records

We may retain relevant customer communications when reasonably necessary to:

• Process orders
• Resolve disputes
• Provide customer service
• Prevent fraud
• Meet accounting requirements
• Comply with legal obligations
• Improve store operations

Customer information will only be used for legitimate business purposes and handled in accordance with applicable law.

9. Respectful Communication

We are committed to providing professional customer support.

Customers are expected to communicate respectfully. We may limit communication involving threats, harassment, abusive language, fraudulent claims, or repeated misuse of support services.

This does not affect a customer’s lawful rights or ability to submit a legitimate complaint.

10. Changes to Contact Information

Our contact details may be updated when business operations change.

The most current contact information will be displayed on papernest.site.