Contact Us

We Are Here to Help

Thank you for visiting PaperNest. Our customer support team is available to assist you with questions about products, orders, shipping, returns, refunds, and general store information.

Before contacting us about an order, please have your order number and the email address used during checkout ready. This information will help us locate your order and assist you more efficiently.

Customer Support

Email: support@papernest.site
Phone: (437) 999-6723

Mailing Address

PaperNest
46 Lester Ave
York, ON M6M 1W2
Canada

Order Support

Please contact us if you need assistance with:

  • Checking your order status
  • Updating an order before shipment
  • Correcting a shipping address
  • Requesting tracking information
  • Reporting a damaged or incorrect product
  • Starting a return or refund request
  • Asking questions about a product
  • Receiving help with checkout or payment issues

For order-related inquiries, include the following information whenever possible:

  • Your full name
  • Your order number
  • The email address used for the order
  • A brief description of your request
  • Clear photographs if the product arrived damaged, defective, or incorrect

Our team will review your message and respond as soon as reasonably possible.